Small things with a huge effect

Every time computers are running smooth and things are looking fine and you think of looking at the items at the top of your Todo-list, things that you should have done weeks ago but couldn’t because of things preventing you, another one of such blockers kicks in: something does not work.

But IT work can be a bitch as the true error hides behind side effects. In our case here it was the mailserver queuing up messages for no reason. A longer research pointed us to the solution, but those solutions aren’t always what we believe in: “Such a small switch cannot cause problems like that, can it…?”

Looking at IT structures, it’s pretty often that there are things running suboptimal, giving you enough room to blame them and waste time. Broken switches, cables or hardware failure in general are pretty often overlooked as nowadays systems are pretty fragile…

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3 Responses

  1. Grazer says:

    sei froh, was wäre, wenn der betroffene kollege den netzschalter nicht eingeschalten hätte und sich dann bei dir über einen dunklen monitor beschwert hätte???

  2. Stargazer says:

    Über solche Faux-Pas ist der Support-Profi schon erhaben und hämmert ‘nur’ mit dem Kopf auf den Tisch.

  3. Grazer says:

    mit wessen kopf???

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