User support, the daily fight with Users suffering from ESD (as in extreme stupidity disorder) – all that are leaving traces on the admins face. Especially if you think that you got things under control, such users kick in with their creative destruction. Let me tell you a recent example.
Remote administration software saves time as the admin can do his work from home as he just logs in at the others computer for doing his work. After getting a slight overview of the situation by just looking at the things, he listens to the user who rants about the computer. Calmly he replies that he is going to manage it all and notices that most of the problems were caused by ignoring error messages and other message boxes.
As windows update kicks in crying for some care, our admin accepts the patches while doing a huge download. As time goes by, the download was not finished, the admin turns away for a second to check a mail he just received and got disconnected from the remote session. What the heck happened?
Our beloved user had his bright minutes and noticed the message box of the windows update next to the progress bar of the download and restarted the computer without giving the admin the chance to prevent it. I guess there is no need to tell you that the download was at about 90% as it was cancelled and that windows doesn’t allow resuming. So he grabs the phone to talk to the user to get back to the remote session.
Readers who know me might have noticed, that the admin I am talking about is me and that I am out of nerves with some users. So I am asking you: Is there a chance to prevent such stupid users from doing those bad things to us? Do we make it too simple for them by doing automated tasks ready for being clicked? I don’t blame them if they cannot install a new graphics card or similar. I just request logical thinking…